Decision details

Customer Strategy

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

The purpose of the report was to consider the Customer Strategy that supported the Mayors vision, as set out in the Council Plan 2024-27 and was an integral part of the Council’s wider Target Operating Model.

Decision:

ORDERED that Executive approve:

1.    The new Customer Strategy 2024-27.

2.    The commitment of the estimated customer programme budget of £1.975m for inclusion within the 2025/26 to 2028/29 capital programme and Flexible Use of Capital Receipts strategy that would be incorporated into the 2025/26 Budget and MTFP report to be considered by Council on 19 February 2025.

Publication date: 07/02/2025

Date of decision: 05/02/2025

Decided at meeting: 05/02/2025 - Executive

Effective from: 15/02/2025

Accompanying Documents: