ORDERED
That Executive approves the refresh of the policy to address inconsistencies, updates and presentational issues that require minor amendments. The amendments were:
· Update the policy to reflect the way in which assistance was provided to those who were hard of hearing / deaf. This would be achieved through the use of British Sign Language interpreters and utilised for the resident via their agreed method of communication e.g. face to face, online etc;
· Reference to the Council’s welfare strategy as this strategy was not formally in place when the previous Vulnerability policy was agreed;
· Confirmation that vulnerable residents would be signposted to the Benefits or
· Welfare Rights services to ensure that their income was fully maximised to support the repayment of any outstanding debts