Issue details

Resident and Business Support Telephony Solution

Amendment to the inbound telephony opening hours in Resident and Business Support to improve targeted engagement and financial support for vulnerable residents, increased account processing and maximised income collection.

Decision type: Key

Reason Key: Affects 2 or more wards;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 09/09/2022

Anticipated restriction: Public  -

Decision due: 11 Oct 2022 by 7) Executive Member for Finance

Lead member: 7) Executive Member for Finance

Lead director: Director of Finance

Contact: Nicola Mearns Email: Nicola_Mearns@middlesbrough.gov.uk.

Does this Plan form part of the Council Budget / Policy Framework?: Yes

Would this decision be contrary to the Policy Framework, or not wholly in accordance with the Council's approved Budget?: No

Agenda items