Amendment to the inbound telephony opening hours in Resident and Business Support to improve targeted engagement and financial support for vulnerable residents, increased account processing and maximised income collection.
Decision type: Key
Reason Key: Affects 2 or more wards;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 09/09/2022
Anticipated restriction: Public -
Decision due: 11 Oct 2022 by Executive Member for Finance and Governance
Lead member: Executive Member for Finance and Governance
Lead director: Director of Finance
Contact: Nicola Mearns Email: Nicola_Mearns@middlesbrough.gov.uk.
Does this Plan form part of the Council Budget / Policy Framework?: Yes
Would this decision be contrary to the Policy Framework, or not wholly in accordance with the Council's approved Budget?: No