Issue details

Approval was provided on 11 October 2022, to close the Revenues and Benefits phone lines for one day per week. With effect from 3 November 2022, the service closed the phone lines to the public for one day each week (Thursday). Revenues and Bene

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 02/01/2024

Decision due: 2 Jan 2024 by Corporate Director of Finance

Contact: Scott Bonner Email: debbie_middleton@middleton.gov.uk Email: Scott_Bonner@middlesbrough.gov.uk.

Consultation process

Executive Member – Councillor Nicky Walker

Delegated Authority relied upon: Following approval at the Individual Executive Meeting on the 11 October 2022, delegated authority to approve modifications to the Council’s Revenues and Benefits telephony solution, was provided to the Head of Resident and Business Support https://moderngov.middlesbrough.gov.uk/documents/s14295/Report.pdf The delegation provided to the Head of Resident and Business Support ended on 31 July 2023 and as such any further amends to the telephony opening hours will be subject to approval by the Finance Director/Section 151 Office.

Has an Impact Assessment been completed?: No

Decisions